Refund Policy

1. Repair Services

1.1 Service Cancellation

• Cancellations before repair begins: Full refund
• Cancellations during repair: Partial refund based on work completed
• Cancellations after repair: No refund

1.2 Failed Repairs

• If we cannot complete the repair: Full refund
• If repair fails within warranty period: Free re-repair or refund
• If repair fails due to customer damage: No refund

2. Parts and Materials

2.1 Unused Parts

• Return of unused parts: Full refund
• Restocking fee may apply
• Original packaging required

2.2 Used Parts

• No refunds for installed parts
• Warranty claims handled separately

3. Diagnostic Services

3.1 Diagnostic Fees

• Refundable if repair is not possible
• Non-refundable if repair is possible but declined
• Partial refund if diagnostic is incomplete

4. Shipping and Handling

4.1 Return Shipping

• Customer responsible for return shipping
• Shipping costs non-refundable
• Insurance recommended

5. Timeframes

5.1 Refund Processing

• 5-7 business days for credit card refunds
• 7-10 business days for check refunds
• Immediate for cash payments

5.2 Claim Period

• 30 days from service completion
• 14 days from parts purchase
• 7 days from diagnostic service

6. Exceptions

6.1 Special Circumstances

• Case-by-case review
• Manager approval required
• Documentation needed

6.2 Non-Refundable Items

• Labor charges for completed work
• Diagnostic fees for completed diagnostics
• Custom ordered parts

7. Process

7.1 Requesting a Refund

1. Contact customer service
2. Provide order/service details
3. Explain reason for refund
4. Submit required documentation

7.2 Documentation Required

• Original receipt
• Service order number
• Device information
• Reason for refund

8. Contact

For refund requests, contact us at lookmanlookrepair@gmail.com.