Return Policy

Effective date: 2026-07-23

This Return Policy applies to products purchased online from LML Repair (repair kits, parts, accessories, and other merchandise sold through our online shop at www.lmlrepair.com).

Repair services, mail-in repairs, and in-store work are covered by our separate Refund Policy and repair terms — not this document.

1. Return window

You may request a return within 30 days of the delivery date for eligible online product orders.

2. Eligibility

Items are eligible for return if they are:

• Unused and in original condition
• In original packaging with all included parts, tools, and accessories
• Accompanied by proof of purchase (order number / receipt)

2.1 Non-returnable items

We cannot accept returns of:

• Products that have been installed, used, damaged, or altered
• Items missing parts, tools, or packaging
• Digital goods, gift cards, or custom/special-order items (if offered)
• Products purchased as clearance / final sale (marked at checkout)

3. Defective or incorrect items

If your order arrives damaged, defective, or incorrect:

1. Contact us within 7 days of delivery
2. Include your order number and photos of the issue
3. We will arrange a replacement, exchange, or refund

For verified defective or incorrect shipments, LML Repair covers return shipping.

4. How to start a return

Email support@lmlrepair.com (or use the contact options on our website) with:

• Order number
• Product name(s) and quantity
• Reason for return
• Photos (required for damage / defect claims)

We will reply with return instructions and a return authorization if approved. Do not ship items back without authorization.

5. Return shipping

| Situation | Who pays return shipping | |-----------|--------------------------| | Change of mind / no longer needed | Customer | | Defective, damaged in transit, or wrong item sent | LML Repair |

Original outbound shipping fees are non-refundable unless the return is due to our error or a defective product.

6. Refunds

Once we receive and inspect your return:

• Approved returns are refunded to the original payment method
• Refunds are typically processed within 5–10 business days after we receive the item
• You will get an email confirmation when the refund is issued

We do not charge a restocking fee on standard eligible returns.

7. Exchanges

If you need a different product or model, contact us. Subject to stock, we may offer an exchange or a refund so you can place a new order.

8. Shipping address for returns

Return address and labeling instructions are provided with your return authorization. Packages sent to the wrong address or without authorization may be delayed or rejected.

9. International orders

Online shop sales are currently intended for the United States. If international shipping is enabled in the future, return terms for those orders will be confirmed at checkout and in your return authorization.

10. Contact

Questions about a product return:

• Email: support@lmlrepair.com
• Website: www.lmlrepair.com
• Policy page: /terms/return-policy

For repair service refunds, see /terms/refund-policy.