Return Policy

Effective date: 2026-07-24

This Return Policy applies to products purchased online from LML Repair (repair kits, parts, accessories, and other merchandise sold through our online shop at www.lmlrepair.com).

Repair services, mail-in repairs, and in-store work are covered by our separate Refund Policy and repair terms — not this document.

1. Return window

You may request a return within 30 days of the delivery date for eligible online product orders.

2. Eligibility

Items are eligible for return if they are:

• Unused and in original condition
• In original packaging with all included parts, tools, and accessories
• Accompanied by proof of purchase (order number / receipt)

2.1 Non-returnable items

We cannot accept returns of:

• Products that have been installed, used, damaged, or altered
• Items missing parts, tools, or packaging
• Digital goods, gift cards, or custom/special-order items (if offered)
• Products purchased as clearance / final sale (marked at checkout)

3. Defective or incorrect items

If your order arrives damaged, defective, or incorrect:

1. Contact us within 7 days of delivery
2. Include your order number and photos of the issue
3. We will arrange a replacement, exchange, or refund

For verified defective or incorrect shipments, LML Repair covers return shipping.

4. How to start a return

Email lookmanlookrepair@gmail.com (or use our contact page) with:

• Order number
• Product name(s) and quantity
• Reason for return
• Photos (required for damage / defect claims)

We will reply with return instructions and a return authorization if approved. Do not ship items back without authorization.

5. Return shipping

| Situation | Who pays return shipping | |-----------|--------------------------| | Change of mind / no longer needed | Customer | | Defective, damaged in transit, or wrong item sent | LML Repair |

Original outbound shipping fees are non-refundable unless the return is due to our error or a defective product.

6. Refunds

Once we receive and inspect your return:

• Approved returns are refunded to the original payment method
• Refunds are typically processed within 5–10 business days after we receive the item
• You will get an email confirmation when the refund is issued

We do not charge a restocking fee on standard eligible returns.

7. Exchanges

If you need a different product or model, contact us. Subject to stock, we may offer an exchange or a refund so you can place a new order.

8. Contact

Questions about a product return:

• Email: lookmanlookrepair@gmail.com
• Website: www.lmlrepair.com
• Policy page: /terms/return-policy

For repair service refunds, see /terms/refund-policy.