Privacy Policy

1. Information We Collect

1.1 Personal Information

• Name and contact information
• Device information and repair history
• Payment information
• Communication records

1.2 Technical Information

• IP address and device identifiers
• Browser type and settings
• Operating system information
• Website usage data

2. How We Use Your Information

2.1 Primary Uses

• Processing repair requests
• Managing customer accounts
• Processing payments
• Communicating about services
• Improving our services

2.2 Secondary Uses

• Marketing communications (with consent)
• Service improvements
• Analytics and research
• Legal compliance

3. Information Sharing

3.1 Service Providers

We share information with:

• Payment processors
• Repair technicians
• Shipping partners
• IT service providers

3.2 Legal Requirements

We may disclose information when required by law or to protect our rights.

4. Data Security

4.1 Security Measures

• Encryption of sensitive data
• Secure data storage
• Access controls
• Regular security audits

4.2 Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations.

5. Your Rights

5.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion
• Opt-out of marketing communications

5.2 Data Portability

You can request a copy of your data in a structured format.

6. Cookies and Tracking

6.1 Types of Cookies

• Essential cookies
• Functional cookies
• Analytics cookies
• Marketing cookies

6.2 Cookie Management

You can control cookie settings through your browser preferences.

7. Children's Privacy

We do not knowingly collect information from children under 13.

8. International Data Transfers

8.1 Data Processing

Your information may be processed in countries other than your residence.

8.2 Safeguards

We implement appropriate safeguards for international data transfers.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes.

10. Contact Us

For privacy-related inquiries, contact us at lookmanlookrepair@gmail.com.