These terms outline the conditions and responsibilities agreed upon by the customer before LML Repair commences any diagnostic or repair work on their device. By authorizing service, you acknowledge and agree to these terms.

1. Customer Authorization for Service: No diagnostic or repair work will be initiated without the customer's explicit authorization. Such authorization can be provided verbally (in-store or via phone), in writing (email or online acceptance), or through our dedicated booking and quote acceptance systems. Your authorization signifies acceptance of the provided repair estimate (if applicable) and adherence to all LML Repair's terms and conditions.

2. Data Backup Responsibility: It is the sole and absolute responsibility of the customer to ensure all personal data, files, applications, and settings (including but not limited to photos, videos, documents, contacts, and software) are completely backed up from their device before submitting it to LML Repair for service. While LML Repair exercises reasonable care, we shall not be held responsible for any loss, corruption, compromise, or disclosure of data that may occur during the diagnostic, repair, or testing processes. Data recovery is a specialized service offered separately and is not part of standard repair procedures.

3. Device Access & Passwords: To facilitate comprehensive diagnosis and thorough post-repair testing, LML Repair technicians may require temporary access to your device's operating system. You may be requested to provide any necessary passwords, passcodes, or to temporarily disable biometric locks (e.g., Face ID, Touch ID). If you choose not to provide such access, testing may be limited, which could potentially impact the completeness of the repair assessment or the effectiveness of the warranty.

4. Disclosure of Pre-Existing Conditions & Damage: Customers are required to fully disclose any known pre-existing conditions, prior repair attempts (whether by LML Repair or third parties), or any history of liquid damage to the device. LML Repair assumes no responsibility for pre-existing issues or conditions that may become apparent or exacerbated during the repair process, particularly in devices exhibiting previous damage, signs of liquid ingress, or failed repair attempts by others.

5. Repair Estimates & Diagnostic Fees: Repair estimates are provided following an initial assessment of the device. These estimates are provisional and may be subject to revision if unforeseen damage, underlying issues, or additional necessary repairs are discovered during the diagnostic or disassembly phases. A diagnostic fee of [Insert your specific diagnostic fee amount, e.g., "$XX" or "our standard diagnostic fee"] may be charged if the customer declines to proceed with the recommended repair. This fee compensates LML Repair for the time, expertise, and resources expended in troubleshooting the device.

6. Component Sourcing & Quality: LML Repair prioritizes the use of high-quality aftermarket components that meet or exceed industry standards for repairs, unless genuine Original Equipment Manufacturer (OEM) parts are specifically requested by the customer and are available at an adjusted cost. All components utilized in our repairs are chosen for their reliability and performance. Please be advised that the use of non-OEM parts may affect or void the original manufacturer's warranty for your device.

7. Estimated Repair Timeframes: Any repair timeframes communicated (e.g., "same-day service", "1-3 business days") are provided as good-faith estimates. Actual repair times may vary based on the availability of specific parts, the complexity of the repair, unforeseen technical challenges, and current service workload. LML Repair will make reasonable efforts to communicate any significant delays.