Loyalty Program Policy

1. Program Overview

1.1 Benefits

• Points for every repair
• Points for referrals
• Points for reviews
• Special member discounts

1.2 Membership Levels

• Bronze (0-100 points)
• Silver (101-500 points)
• Gold (501-1000 points)
• Platinum (1000+ points)

2. Points System

2.1 Earning Points

• $1 spent = 1 point
• Referral = 50 points
• Review = 25 points
• Birthday bonus = 100 points

2.2 Point Values

• 100 points = $5 discount
• 500 points = $30 discount
• 1000 points = $75 discount
• 2000 points = $200 discount

3. Rewards

3.1 Available Rewards

• Repair discounts
• Free diagnostics
• Priority service
• Special offers

3.2 Redemption Process

1. Log into account
2. Select reward
3. Apply to repair
4. Points deducted

4. Membership Benefits

4.1 Bronze Level

• Basic points earning
• Standard service
• Email newsletter
• Basic discounts

4.2 Silver Level

• 10% points bonus
• Priority scheduling
• Free diagnostics
• Special offers

4.3 Gold Level

• 25% points bonus
• VIP scheduling
• Free shipping
• Exclusive deals

4.4 Platinum Level

• 50% points bonus
• 24/7 support
• Free annual checkup
• Personal concierge

5. Terms & Conditions

5.1 Point Expiration

• Points valid for 1 year
• No expiration for Platinum
• 6 months for Gold
• 3 months for Silver

5.2 Program Rules

• One account per person
• Non-transferable
• No cash value
• Subject to change

6. Contact

For loyalty program inquiries, contact us at lookmanlookrepair@gmail.com.