Refund Policy
We stand behind our repairs with a customer-first refund policy.
We stand behind our repairs with a customer-first refund policy. Your satisfaction is guaranteed, or your money back – no questions asked. Our dedicated team ensures a smooth and hassle-free refund process, with clear communication at every step. We understand that sometimes repairs may not meet your expectations, and we're committed to making it right. All refund requests are handled with care and processed promptly to ensure your complete satisfaction.
How It Works
Submit Request
Fill out our simple refund request form with your order details
Quick Review
We'll review your request within 2-3 business days
Fast Refund
Approved refunds are processed within 5-7 business days
Refund Policy & Conditions
Time Frame
- Refund requests must be submitted within 30 days of service completion
- Requests after 30 days require special approval and documentation
- Processing time: 2-3 business days for review
- Payment processing: 5-7 business days after approval
Eligible for Full Refund
- Repair did not fix the reported issue
- Service quality does not meet our standards
- Incorrect service performed
- Additional damage caused during repair
Partial Refund Conditions
- Partial satisfaction with multiple services
- Delayed service completion
- Communication issues during service
- Alternative resolution agreements
Non-Refundable Cases
- Customer-caused damage after repair
- Unauthorized third-party modifications
- Failure to follow care instructions
- Services explicitly marked as non-refundable
Special Circumstances
We understand that each case is unique. For situations not covered above, please contact our customer service team for personalized assistance. We're committed to finding a fair resolution for all parties involved.
Frequently Asked Questions
How long does the refund process take?
Once approved, refunds typically take 5-7 business days to process, depending on your payment method.
What if my refund request is denied?
If denied, you'll receive a detailed explanation. You can appeal by contacting our customer service team.
Can I get a refund after 30 days?
Requests after 30 days are reviewed case-by-case. Contact our customer service team for assistance.
How will I receive my refund?
Refunds are processed to the original payment method. Alternative methods may be available upon request.
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